Privacy Policy
Last updated: 9 March 2026
1. Who we are
SiteLaunch is a web design service operated as a partnership between Shadowtek and Lead Laundry, providing fast websites for Australian service businesses. When we say "we", "us" or "SiteLaunch" in this policy, we mean this partnership.
You can contact us at hello@sitelaunch.com.au or on 1300 092 860.
2. What information we collect
We collect information you provide directly when you fill out our enquiry form:
- Your name and business name
- Phone number and email address
- Industry and service area
- Any additional information you include in your message
We do not collect payment information through this website. Payments are handled separately through secure payment processors.
3. How we use your information
We use the information you provide solely to:
- Respond to your enquiry and discuss your website project
- Provide and manage the services you've requested
- Send you relevant updates about your project
We will not send you unsolicited marketing emails. If you become a client, we may occasionally send you service-related communications.
4. Who we share your information with
We do not sell or trade your personal information. We use the following third-party services to operate our business:
- SMTP2GO — email delivery service used to send your enquiry to our team
- Cloudflare — website hosting and security
These providers only receive the minimum information needed to perform their function and are bound by their own privacy policies.
5. How we store and protect your information
Your enquiry is transmitted securely over HTTPS and delivered to our internal email. We retain enquiry information for as long as it is needed for business purposes, or as required by law. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
6. Your rights
You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, contact us at hello@sitelaunch.com.au. We will respond within a reasonable timeframe.
7. Australian Privacy Act
We are committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) where applicable. If you believe we have breached your privacy, please contact us first so we can attempt to resolve the matter. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.